This English version is provided for convenience only. The German version is legally binding.

Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.) 

Cancellation policy 

Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day 

- on which you, or a third party named by you who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order and these are delivered together; 

- on which you, or a third party named by you who is not the carrier, took possession of the last item, if you ordered several goods as part of a single order and these are delivered separately; 

- on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last item, if you ordered goods that are delivered in several partial shipments or items; 

To exercise your right of withdrawal, you must inform us 

Sonnenschutzshop24 Ltd. & Co. KG 

Hinterm Turm 30 

97727 Fuchsstadt / Bayern  

Email address: post(at)sonnenschutzshop24.de 

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. 

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired. 

Consequences of withdrawal 

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. 

We will collect the goods. 

You bear the direct costs of returning goods that can be sent by parcel post. We bear the costs of returning goods that cannot be sent by parcel post. 

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning. 

Reasons for exclusion or expiry 

The right of withdrawal does not apply to contracts - for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer 

- for the supply of goods that can spoil quickly or whose expiry date would be exceeded quickly 

- for the supply of alcoholic beverages whose price was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the business has no control - for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts. 

The right of withdrawal expires prematurely for contracts 

- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery 

- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature 

- for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery. 

Model withdrawal form 

(If you wish to withdraw from the contract, please complete this form and return it.) 

To Sonnenschutzshop24 Ltd. & Co. KG 

Hinterm Turm 30 

97727 Fuchsstadt / Bayern  

Email address: post(at)sonnenschutzshop24.de 

- I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/ the provision of the following service (*) 

- Ordered on (*)/ received on (*) 

- Name of consumer(s) 

- Address of consumer(s) 

- Signature of consumer(s) (only if this form is notified on paper) 

- Date 

(*) Delete as appropriate.