This English version is provided for convenience only. The German version is legally binding.
Terms and conditions
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Sonnenschutzshop24 Ltd. & Co. KG) via the website sonnenschutzshop24.de/. Unless otherwise agreed, we object to the inclusion of any terms and conditions of your own that you may use.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. A business is any natural or legal person or partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or self-employed profession.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods .
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping basket system on the terms stated in the product description.
(3) The contract is concluded via the online shopping basket system as follows:
The goods you intend to purchase are placed in the "shopping basket". You can open the "shopping basket" using the corresponding button in the navigation bar and make changes there at any time.
After opening the "checkout" page and entering your personal details as well as the payment and shipping terms, the order data is finally displayed to you as an order summary.
Before submitting the order, you have the opportunity to check the details in the order summary again, to change them (also using the "back" function of your web browser) or to cancel the order.
By submitting the order using the corresponding button ("buy" or a similar label), you declare legally binding acceptance of the offer, whereby the contract is concluded.
(4) Your requests for a quotation are not binding on you. In response, we will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different period is stated in the respective offer).
(5) The order is processed and all information required in connection with the conclusion of the contract is transmitted by email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.
§ 3 Individually designed goods
(1) You will provide us with the suitable information, texts or files required for the individual design of the goods via the online ordering system or by email, at the latest without undue delay after conclusion of the contract. Any requirements we may specify regarding file formats must be observed.
(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trade mark rights) or violates existing laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also covers the costs of any legal representation required in this connection.
(3) We do not check the transmitted data for accuracy of content and accordingly accept no liability for errors.
§ 4 Right of retention, retention of title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are a business, the following applies in addition:
a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Before ownership of the goods subject to retention of title has passed, pledging or transfer by way of security is not permitted.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice total that accrue to you from the resale, and we accept the assignment. You remain authorised to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) If the goods subject to retention of title are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
d) At your request, we undertake to release the securities to which we are entitled insofar as the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 5 Warranty
(1) The statutory rights in respect of defects apply.
(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as quickly as possible. If you do not do so, this has no effect on your statutory warranty claims.
(3) If you are a business, the following applies in derogation of the above warranty provisions:
a) Only our own specifications and the manufacturer's product description are deemed agreed as the quality of the item, but not other advertising, public promotions or statements by the manufacturer.
b) In the event of defects, we provide warranty, at our discretion, by repair or replacement. If the remedy of defects fails, you may, at your choice, demand a reduction in price or withdraw from the contract. The remedy of defects is deemed to have failed after an unsuccessful second attempt, unless the nature of the item or the defect or the other circumstances indicate otherwise. In the case of repair, we are not obliged to bear the increased costs incurred by taking the goods to a place other than the place of performance, provided that this does not correspond to the intended use of the goods.
c) The warranty period is 24 months from delivery of the goods. The shortening of the period does not apply: The reversal of the burden of proof takes effect after 12 months. (§ 438 German Civil Code (BGB))
- to damage culpably caused and attributable to us resulting from injury to life, body or health, and to other damage caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item;
- to items that have been used for a building in accordance with their customary use and have caused its defectiveness;
- to statutory rights of recourse that you have against us in connection with rights in respect of defects.
§ 6 Choice of law, place of performance, place of jurisdiction
(1) German law applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence (principle of the most favourable law).
(2) The place of performance for all services arising from the business relationships with us, as well as the place of jurisdiction, is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is not known at the time the action is filed. This does not affect the right to bring an action before the court at another statutory place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.
II. Customer information
1. Identity of the seller
Sonnenschutzshop24 Ltd. & Co. KG
Hinterm Turm 30
97727 Fuchsstadt / Bayern
Germany
Phone: 0160 - 92881210
Email: post@sonnenschutzshop24.de
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the options for correction are governed by the provisions "Conclusion of the contract" in our General Terms and Conditions (Part I).
3. Contract language, storage of the contract text
3.1. The contract language is German .
3.2. We do not store the complete contract text. Before the order is submitted via the online shopping basket system, the contract data can be printed out using the browser's print function or saved electronically. Once we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions are sent to you again by email.
3.3. For quotation requests outside the online shopping basket system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.
4. Codes of conduct
4.1. We have submitted to the Käufersiegel quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.
5. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and payment terms
6.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.
6.2. Any shipping costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free shipping has been promised. For freight-forwarded goods (currently patio roofs), freight forwarding costs of €290.00 incl. VAT per order apply within Germany.
6.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by banks), which are to be borne by you.
6.4. Costs incurred for money transfers (transfer or exchange rate fees charged by banks) are to be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.
6.5. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.
6.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately.
§ 7. Delivery terms
7.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
7.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold during shipping passes to you only when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the business or another person designated to carry out the shipment.
If you are a business, delivery and shipping are at your risk.
7.3. Reservation of self-supply
(a) If the ordered product is not available because, through no fault of our own, our supplier does not supply us, does not supply us correctly or does not supply us on time despite its contractual obligation (congruent hedging transaction), we are entitled to withdraw from the contract.
(b) In this case, we will inform the customer without undue delay that the goods are not available.
(c) Any consideration already provided by the customer (e.g. the purchase price) will be refunded to the customer in full and without undue delay in the event of withdrawal.
§ 8. Statutory liability for defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
These terms and conditions and customer information were drawn up by the lawyers of the Händlerbund who specialise in IT law and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of formal warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.
Last updated: 23 December 2025