This English version is provided for convenience only. The German version is legally binding.

Shipping and payment

No delivery charges.

*All the details here.

No delivery charges within Germany (except for German islands and freight forwarder deliveries above a certain length). 

Freight-forwarded goods: We deliver patio roofs by freight forwarder. Within Germany we charge freight forwarding costs of €290.00 incl. VAT per order. They are shown on the product page and in the shopping basket.

Deliveries to German addresses and to non-EU customers handling their own customs clearance always include German VAT. 

Delivery charges for Switzerland include German customs costs but exclude German VAT. 

We charge international delivery costs once per order: if you order several products, the highest amount applies, not the total. This applies up to 5 units; for more than 5 units, freight is charged on request. Swiss VAT must be paid on delivery in Switzerland. 

For goods shipped by freight forwarder to Switzerland and other non-EU countries, we may always have to request the delivery charges separately. Once we have received the quotes, you will receive a copy. These delivery charges apply to the delivery. You are, of course, entitled to cancel the order in this case. 

The individual international delivery charges for all other relevant countries (islands on request only) are shown automatically during the ordering process and are also listed at the end of every product detail page. 

Once we have received your order, you will receive a detailed order confirmation / invoice by email. 

Product delivery times

All the information on delivery times can be found here. 

PLEASE NOTE: Due to the delayed effects of supply chain disruptions caused by past political Covid measures, delivery times are currently changing daily because of material shortages and can no longer be updated on a daily basis. We will do our best to inform you in good time about your specific order if there are any problems.

- Roller blinds of all kinds approx. 2 weeks 

- Pleated blinds of all kinds approx. 1 week, special shapes 2 - 3 weeks 

- Interior venetian blinds and wooden venetian blinds approx. 2 weeks 

- Vertical blinds approx. 2 weeks 

- External venetian blinds with 50 mm slats approx. 2 - 4 weeks 

- External venetian blinds with 60 / 80 / EL71 N slats approx. 3 - 5 weeks (CURRENT)

- Awnings of all kinds approx. 4 - 6 weeks (CURRENT)

- Patio roofs approx. 6 - 8 weeks

- Rollux HRT05 and SMART H55 roller doors approx. 4 - 6 weeks (CURRENT) 

- Rollux PREMIUM H75 roller door approx. 4-6 weeks (CURRENT) 

- Roller grilles 4-6 weeks (CURRENT) 

- Roller shutters approx. 4 weeks (CURRENT)

- Roof window roller shutters without installation approx. 3 weeks (for Roto windows approx. 10 days) 

- Roof window roller shutters with installation approx. 6-8 weeks (CURRENT) 

- Pleated insect screen doors, swing doors approx. 4 weeks (CURRENT) 

- Gross parasols approx. 4 weeks 

- Insect screen fixed frames approx. 3 weeks (CURRENT) 

In the summer months, delivery times may sometimes be somewhat longer. For roller shutters and doors, the peak season is in autumn, when the standard delivery time may vary. We will, of course, let you know if there are any major deviations. 

Everything is made to measure for you. We kindly ask for your patience. 

Payment in Germany and abroad

Payment information here. 

Payment 

The following terms apply: 

Deliveries within Germany and abroad: 

• - Prepayment by bank transfer to us, less 3% cash discount
• - no VAT refund by us if the goods are taken to a non-EU country
• - the stored delivery charges for all other countries are pre-Covid and pre-energy-crisis prices. We currently have to request a quote for every delivery individually, as freight forwarders change their prices daily. For shop orders, it is therefore possible that order confirmations are not generated automatically and that we first send you a provisional quote or invoice delivery charges afterwards based on the actual costs. (for B2B transactions)

If you have any questions, you will find our contact details in the legal notice.